Frequently Asked Questions

Find answers to common questions about our grocery delivery service.

Our service allows you to order fresh groceries online and have them delivered directly to your vacation rental or accommodation. Simply browse our selection, add items to your cart, and choose your delivery time.

We currently deliver to most vacation rentals and accommodations in the city center and surrounding areas. During checkout, you can verify if delivery is available to your specific location.

No account creation is necessary. You'll receive a unique guest link via email that allows you to access our service and place orders for your stay.

Use your guest link to access our shop, browse products, add items to your cart, and proceed to checkout. You can specify delivery preferences and any special instructions.

Orders can be modified up to 2 hours before the scheduled delivery time. Contact our support team or use your guest dashboard to make changes.

If an item becomes unavailable, we'll contact you to suggest suitable alternatives or remove the item from your order with a refund for that item.

We deliver Monday through Sunday from 8:00 AM to 8:00 PM. You can select your preferred delivery window during checkout.

Delivery fees vary based on your location and order size. The exact fee will be displayed during checkout before you complete your order.

While we prefer someone to be present, we can arrange contactless delivery or leave groceries in a secure location as specified in your delivery instructions.

We accept all major credit cards, debit cards, and digital payment methods including PayPal and Apple Pay.

Payment is processed when your order is confirmed and prepared for delivery. You'll receive a receipt via email.

Marhaba! Welcome to Fresh Welco Dubai Concierge. I am Habibi, your private luxury stay assistant.

We provide pre-arrival grocery stocking, VIP airport transfers, luxury car rentals, yacht charters, and bespoke experiences delivered directly to your holiday apartment.

Have an upcoming reservation? Enter your Booking Code or confirmation number below to unlock your apartment portal and personalized ordering!

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Frequently Asked Questions

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Habibi AI Concierge

FAQ

Frequently Asked Questions

How does the grocery delivery service work?

What areas do you deliver to?

Do I need to create an account to order?

How do I place an order?

Can I modify my order after placing it?

What if an item is out of stock?

What are your delivery hours?

How much does delivery cost?

Do I need to be present for delivery?

What payment methods do you accept?

When will I be charged for my order?

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